We are pleased to announce our new school complaints process whereby those who work as volunteers in the school, any of our students, or attendees of events that we facilitate, can make a complaint about any aspect of our work, or experiences they have with us, that will be seriously considered and responded to by the Director of Studies.
Mary Beardsmore is the SOL Complaints Officer and she can be reached directly by emailing firstname.lastname@example.org
We actively encourage anyone involved with the work of the school, in any context, to bring any issues that concern them to our attention: especially issues associated with deception, manipulative or bullying behaviour, inappropriate speech or sexual misconduct or exploitation of any form.
For general enquiries or simple problems that need to be brought to our attention please email admin directly. The SOL Complaints Officer should only be contacted in the event that a serious concern or complaint is being raised.
Emails to Mary are held in the strictest confidence and Mary will present any complaints directly to the Director of Studies and the SOL Supervisors Administrative Officer.
Any complaints that may arise concerning the Director of Studies may also be brought to the attention of the School Complaints Officer who will be able to convene a peer review panel (that includes trusted leaders in the esoteric world outside of the SOL school as well as elders and leaders in the school) to discuss complaints with the Director of Studies and challenge him or discuss any issues with him about his behaviour if necessary.
Hopefully, this school complaints process will help us to maintain a healthy environment for voluntary staff, students and those that attend SOL events.
Dr Steven Critchley, Director of Studies, SOL.